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faq

Healthcare Providers

How quickly will we receive payment for our services through the Epic River patient payment program?

  • All patient bills are paid in full by the lender within 48 hours of services rendered.

What is the cost to my practice for participating in the Epic River patient payment program?

  • There are absolutely no fees for  participating providers

What fees will my patients incur as part of the Epic River patient payment program?

  • All loans have a fixed APR. There are no additional fees for patient participants and ALL patients qualify regardless of their credit history.

Financial Institutions

Will the loans we provide through the Epic River patient payment program meet our CRA requirements.

  • Yes, loans provided through Epic River qualify as CRA eligible and can help improve your rating.

What’s required for my financial institution to join the Epic River network?

  • We will provide all agreements and vendor risk management information you need to feel comfortable with the program and we have integrated with LaserPro to ensure loan document compliance.You just need to sign up and start underwriting healthcare providers.

Patients

How do I know if I will qualify for a medical loan?

  • Epic River guarantees all patients qualify for a loan regardless of their credit history.

What is the interest rate for a medical loan through Epic River?

  • All banks and credit unions we partner with guarantee a fixed 10% APR for the duration of the loan.

How do I know if my healthcare provider offers an Epic River patient payment plan?

  • Ask your healthcare provider directly. If they aren’t an Epic River provider, let us know.An Epic River representative will reach out to your provider with information about our payment program.