1. Even the Most Well-Informed Patients Struggle to Pay

    Lately everyone is talking about strategies for improving upfront collections, providing estimates to patients sooner, clarifying patient expectations, and so forth. All of this is an effort to improve collection of patient responsibility. With the rise of high-deductible health plans (HDHPs), pr…Read More

  2. 4 Ways Your Medical Bill can Improve Your Credit Score

    "Eat right." "Exercise daily." "Pay your credit card off every month." Just because something is common knowledge doesn't mean everyone follows it. Eating right and exercising takes time and dedication, but for some of your patients, paying off a credit card bill every month simply isn't possible be…Read More

  3. Removing the Cloak of Credit Invisibility

    Many financial institutions are looking for competitive differentiation in order to obtain new, creditworthy consumers. The problem is that most of these creditworthy consumers already do business with a financial institution. Trying to convince consumers to switch from their current banks or credit…Read More

  4. Patient Responsibility Increased 11% in 2017

    A new study by TransUnion revealed patient payment responsibility increased 11% in 2017. Of all patient out-of-pocket costs per visit 39% were over $500. When you combine this new information together with the findings from the Federal Reserve Economic Report - 35% of adults would be unable to make …Read More

  5. Preparing for Price and Quality Transparency in Healthcare

    Florida joined what has become a swift national trend towards transparency in both healthcare price and quality. According to the National Conference of State Legislators, “In the past decade, health care price transparency or disclosure has emerged as a hot topic in state legislatures, as a strat…Read More

  6. Thank you, but I’ll pass on that important medical procedure.

    We have all had some visibility to the effects of the high-deductible health plans (HDHP); however, I'm not sure how many people predicted the behavior that many medical providers are seeing from their patients. In an article published in The New York Times, the study described numerous interviews w…Read More

  7. Collections Hurt Patient Credit, Even After Payment

    It's no secret that use of high deductible healthcare is on the rise, the amount of each deductible is on the rise and most patients are not prepared to pay their deductibles.  Insurance companies want the patient to have some skin in the game when it comes to their cost of care.  So much so that …Read More

  8. Why People with Insurance Still Skip or Delay Care

    The Story Simply having insurance does not solve the challenge related to medical bills that many Americans face. It is unlikely that this statement is shocking or even surprising to most. What could be construed as shocking, however, is how far reaching the problem is and the drastic measures peopl…Read More

  9. The Case for Patient Account Financing in Three Charts

    This McKinsey study did a fantastic job of explaining what we have seen in the patient account financing industry for the last five years. Most patients want to pay and are able to pay... ...but don't feel like there are any viable financing options... ...so they move their medical bills down their…Read More